Which tasks are exposed
Risk applies to individual tasks—not to a person or an entire occupation.
Task Risk Запись клиентов, напоминания и типовые сообщения 22% Первичная диагностика стандартного запроса 14% Расчет стоимости и подбор типового решения 18% Повторяемая операция в подготовленной среде 20% Работа с нестандартной ситуацией у клиента 4% Личное доверие и ответственность за результат 3%
What the score means
На оценку влияют повторяемость процессов, цифровизация данных, возможность автоматической проверки, физическая среда и экономический стимул внедрения технологий.
AI exposure ? The share of cognitive, textual, visual or analytical work that current AI systems can technically assist with or perform.
3%
Robotics ? The extent to which robots, autonomous machinery and computer vision can perform physical operations in a prepared environment.
16%
Routine work ? The share of operations that repeat, follow stable rules and produce a predictable result.
18%
Digitalization ? How much of the input, workflow and output already exists in digital form.
13%
Business incentive ? The economic incentive to automate based on task volume, labor cost, frequency and implementation cost.
14%
Human moat ? Protection created by accountability, trust, empathy, licensing, negotiation and unpredictable real-world environments.
97%